Cybersecurity Incident Response
When a cybersecurity incident strikes, every second counts. Our Cybersecurity Incident Response service provides immediate access to experienced cybersecurity professionals who respond swiftly and effectively to contain, investigate, and remediate threats. We handle the entire incident lifecycle, from detection to recovery, allowing you to maintain business continuity and client trust even in critical situations.
Our team integrates seamlessly with yours, ensuring full support across every phase of an incident. This fully managed service includes a dedicated incident manager who coordinates each step to ensure a smooth experience for both you and your clients.
Our team integrates seamlessly with yours, ensuring full support across every phase of an incident. This fully managed service includes a dedicated incident manager who coordinates each step to ensure a smooth experience for both you and your clients.
How it works
Structured Approach to Cybersecurity Incidents
When an incident arises, we follow a clear, efficient process designed to protect systems and data. A dedicated incident manager coordinates each step for effective results.
Incident Notification & Containment
Notify us as soon as a potential threat or breach is detected. Our team immediately assesses, coordinates with your team, and isolates affected systems to prevent further spread and minimize damage.
Resolution & Prevention
We identify the root cause, remove malicious elements, and ensure a clean recovery, fully understanding the incident’s impact. We restore affected systems to stable, secure operation, reinforcing protections to prevent future incidents. A comprehensive report follows, with recommendations and optional training to fortify defenses for the future.
Case
Case Study
1
Problem
One of the MSP’s clients suffered a ransomware attack that locked critical files, bringing their operations to a standstill. Facing potential data loss and significant downtime, the client needed a fast, effective solution to get back on track.
2
Solution
Our cybersecurity team immediately collaborated with the MSP to contain the ransomware, isolate infected systems, and begin the recovery process. Leveraging Azure backup, we restored data from clean versions, allowing critical files to be recovered safely. Additionally, we conducted a thorough investigation to understand how the breach occurred and implemented preventive measures.
3
Outcome
The client’s operations resumed with minimal data loss, thanks to the rapid restoration from Azure backups. Enhanced security protocols were put in place to reduce the risk of future ransomware attacks, solidifying the client’s trust in their MSP’s proactive and resilient approach.
FAQ
Frequently Asked Questions
How quickly can your team respond to an incident?
Our team is on standby and can begin working on an incident as soon as you notify us. Rapid response is key to minimizing impact, so we act immediately to contain and address the threat.
Will your experts work directly with our IT and security teams?
Do you provide guidance after the incident is resolved?
Can you help us prepare for potential incidents before they happen?
What’s next?