Microsoft Experts
On-Demand
Our Microsoft Experts On-Demand service gives you access to a team of Microsoft-certified professionals who work with you on a flexible, as-needed basis. Acting as an extension of your team, supporting ongoing tasks, projects, and daily operations without the need for full-time hiring. This service is fully managed, so you get the expertise and reliability you need to handle any client demand, big or small. From complex migrations to day-to-day troubleshooting, our experts are ready to step in whenever you need them, helping you deliver high-quality service with ease.
How it works
Workflow for Smooth Integration
With a dedicated delivery manager overseeing each step, our service ensures that all requests are processed smoothly, with the right expert assigned to each task or project for optimal results.
Request Handling & Expert Assignment
Submit request, and our delivery manager assigns the best expert based on the task’s requirements, ensuring a perfect fit for each project or daily task.
Team Integration & Ongoing Coordination
Assigned expert works as part of your team, offering hands-on support for tasks, projects, and problem-solving. The delivery manager oversees progress, manages escalations, and identifies additional ways to support your goals.
Case
Case Study
1
Problem
A growing MSP needed a team of Level 3 Microsoft infrastructure experts to support escalations and clients, but internal resources were stretched. They also needed a financial model that minimized upfront costs and scaled services.
2
Solution
We provide team of 25 resources including project coordinators and delivery managers. This team, a mix of US and EU-based experts provided seamless support, handled escalations, and managed critical client systems. We offered a pay-as-you-go financial model so the MSP could scale services without the upfront costs.
3
Outcome
Within the first year, the MSP’s revenue increased by 30% due to improved service delivery and ability to support more complex client needs. The pay-as-you-go model gave them the financial flexibility to offer top-tier support and position them as a more competitive player in the market.
FAQ
Frequently Asked Questions
How quickly can we get access to Microsoft experts?
Our onboarding process typically takes up to two weeks, ensuring we fully understand your needs and set up a smooth collaboration. Once onboarding is complete, we can assign the best experts for your tasks, often within just a few days.
How will your experts align with our company culture and standards?
What makes your service better than other staffing options?
What’s next?