Get access to senior-level IT expertise whenever you need it. Our services for MSPs include flexible IT Resources On-Demand, along with vCIO insights and specialized support for Microsoft projects to help you deliver results. Whether you’re tackling complex projects or meeting everyday demands, our experts integrate seamlessly with your team, providing skills and support tailored to your unique needs. Scale your capabilities without the commitment of full-time hires, and keep your MSP running smoothly and efficiently.
Our Services for MSP Partners
IT Experts On-Demand
What is IT Expert On-Demand?
IT Expert On-Demand is a flexible solution designed to provide MSPs with senior-level IT expertise whenever they need it, without the commitment of full-time hires. This service is ideal for handling both short-term tasks and complex projects, offering you access to certified professionals who integrate directly into your team. Our experts are available on a pay-as-you-go model, allowing you to scale up or down based on project demands and client requirements. This model provides cost-effective support, with transparent billing based only on the hours or days needed, helping your MSP manage resources effectively while maintaining control over expenses.
IT Expertise, Ready When You Need It
With IT Expert On-Demand, you gain flexible, senior-level support that enhances your MSP team’s capabilities. Each expert is a certified professional with proven experience across key areas such as cybersecurity, on-premises infrastructure, cloud infrastructure, and Microsoft services. Our experts go through regular training and company-led programs to stay current in their fields, ensuring they bring high standards of security and efficiency to every task. Equipped with deep knowledge across IT domains, they integrate seamlessly into your operations, ready to support both routine needs and complex projects whenever you require.
Backed by a Strong Core Team
When you bring on an IT Expert On-Demand, your MSP gains the advantage of our entire support structure. You’ll have direct access to delivery managers, project coordinators, and presales specialists, ensuring smooth project execution and tailored support for your unique needs. Meanwhile, each IT Expert is supported by our core IT team, providing them with the resources and expertise needed to tackle complex issues efficiently. This dual support model empowers your MSP to operate seamlessly and meet client demands with confidence.
vCIO Services
Our vCIO services can be fully white-labeled to fit in with your MSP’s brand and operations, acting as an extension of your team. We provide strategic IT guidance, technology roadmaps, and vendor management that align with your MSP’s business goals so you can deliver more to your clients, streamline your IT operations, and improve client relationships by offering solutions that meet their needs. This way you get to keep full control of your client relationships and expand your services.
Strategic IT Leadership
We work as an extension of your leadership team, guiding long-term IT strategy, budgeting, vendor management, and more.
Technology Roadmaps
Design technology solutions that align with business goals and innovation.
Vendor and Budget Management
Streamline costs and vendor relationships for efficient IT investments.
Cybersecurity Risk Management
Ensure your clients are protected with strong security frameworks and up-to-date compliance.
Incident Response Planning
Implement and manage incident response strategies to reduce downtime during security breaches.
Regulatory Compliance
Help clients stay compliant with industry regulations like ISO27001, HIPAA, and others.
Microsoft Infrastructure Services
We offer comprehensive Microsoft Infrastructure Services tailored to meet your clients’ business needs, helping MSPs deliver scalable, secure, and high-performing solutions. In addition to technical expertise, we also offer presale support, project management, and project scoping, ensuring successful project execution and seamless delivery from start to finish.
M365 Migration & Management
Migrate and manage Microsoft 365 environments including SharePoint, Teams, OneDrive, and more to boost client productivity.
Azure Core Infrastructure
Design, deploy, and manage scalable and secure Azure cloud infrastructures, and hybrid infrastructures for your clients, high performance and cost-effective.
Intune & Device Management
Enable secure mobile devices and application management with Microsoft Intune & SCCM helping clients stay compliant while protecting their data.
Success Stories
Supporting Complex Infrastructure Projects with Expert Leadership
Problem: A small MSP was struggling to find remote engineers with expert-level skills to support their team on complex infrastructure projects. Lack of advanced technical expertise was impacting their ability to provide high-level technology leadership to their clients.
Solution: We provided an expert engineer who worked with the MSP’s internal team regularly. The engineer worked alongside the team and clients, tackling complex infrastructure tasks, hands-on mentorship, and advising the MSP management team on technology strategy. This expert became an extension of the MSP, solving technical challenges and upskilling the team.
Outcome: The MSP was able to deliver advanced infrastructure projects, upskill the internal team through coaching, and offer higher-level services to their clients. With our team’s strategic advice and technical leadership, they were able to add to their service offerings without the overhead of a full-time expert.
Delivering a Large Migration Project in Time
Problem: A mid-sized MSP was struggling to deliver a large migration project on time due to resource constraints and tight deadlines. The project was at risk of being lost to the client.
Solution: We provided two engineers and a dedicated delivery manager to the MSP within 24 hours. The team worked alongside the MSP to deliver critical parts of the migration and managed the client’s expectations.
Outcome: The project was delivered just in time and the client was kept informed throughout, resulting in a positive outcome. The client gave the MSP their highest rating, praising the collaborative approach and delivery, saving the client relationship and winning future projects.
Scaling Proactive Support and Escalations with 25 Resource Team (IT Expert On-Demand)
Problem: A growing MSP needed a team of Level 3 Microsoft infrastructure experts to support escalations and clients, but internal resources were stretched. They also needed a financial model that minimized upfront costs and scaled services.
Solution: We built a custom team of 25 resources including project coordinators and delivery managers. This team, a mix of US and EU-based experts provided seamless support, handled escalations, and managed critical client systems. We offered a pay-as-you-go financial model so the MSP could scale services without the upfront costs.
Outcome: Within the first year the MSP saw a 30% increase in revenue, from improved service delivery and ability to support more complex client needs. The pay-as-you-go model gave them the financial flexibility to offer top-tier support and position them as a more competitive player in the market.
Transforming a Client Relationship through vCIO Services
Challenge: Our MSP partner was having a major issue with a key client. The client was unhappy with the service they were getting and had already checked out, telling us straight out, “We hate our service provider and just waiting for the contract to end.” The relationship was on the ropes and the client was ready to bolt.
Solution: We jumped in with our vCIO services to save the day. After a few calls with the client’s fin-ops director, we identified the pain points and their main business goals. With that information, we created a short-term IT roadmap that addressed 80% of their biggest IT issues. We also prioritized the tasks that could be done quickly to make an immediate impact.
We didn’t stop there. As the MSP implemented the roadmap we provided oversight to make sure everything was done right. We had Technical Business Reviews with the client to keep communication open and transparent. By keeping in touch with the client and showing progress we were able to rebuild trust and prove the MSP could meet their expectations.
Results: The client who was ready to terminate the relationship was impressed with the progress and the turnaround. Not only did they renew the contract with the MSP but they were so happy with the service improvements they referred another company with similar issues to work with the MSP as well. We not only saved the account but grew the MSP’s client base.