vCIO Services
Our vCIO service provides your company with senior-level IT leadership without the commitment of a full-time hire. Fully white-labeled to integrate seamlessly with your brand, a vCIO team acts as an extension of your team, aligning IT with business goals, managing vendors, and overseeing budgeting to help you deliver added value to your clients. With proactive planning and risk management, our vCIO service strengthens client relationships, reduces operational costs, and positions you as a trusted strategic partner. Service providers integrating vCIO services see up to a 30% increase in client retention and greater long-term growth.
How it works
What to Expect from vCIO Service
Our approach has two main stages: Onboarding & Assessment, where we gain a deep understanding of client needs and goals, and Strategy & Roadmap, where we develop a tailored IT strategy that includes budgeting, technology roadmaps, and regular QBRs.
Onboarding & Assessment
We work closely with you to understand your client’s unique business goals, IT challenges, and operational needs. This includes thoroughly assessing current infrastructure, security posture, and technology gaps.
Strategy & Roadmap
We create a customized IT strategy with clear roadmaps, budgeting plans, and a focus on key areas like cybersecurity and scalability. We conduct regular QBRs to review progress, adjust the roadmap as needed, and ensure ongoing alignment with business objectives.
Case
Case Study
1
Problem
MSP partner was having a major issue with a key client. The client was unhappy with the service they were getting and had already checked out, telling us straight out, “We hate our service provider and just waiting for the contract to end.” The relationship was on the ropes and the client was ready to bolt.
2
Solution
We stepped in with our vCIO services, quickly identifying the client’s main goals and pain points through a few calls with their fin-ops director. With this insight, we created a short-term IT roadmap that resolved 80% of their critical IT issues and prioritized quick-impact tasks. As the MSP implemented the roadmap, we provided oversight and held Technical Business Reviews to ensure transparency and progress. This approach helped rebuild trust and demonstrate the MSP’s ability to meet client expectations.
3
Outcome
The client who was ready to terminate the relationship was impressed with the progress and the turnaround. Not only did they renew the contract with the MSP but they were so happy with the service improvements they referred another company with similar issues to work with the MSP as well. We not only saved the account but grew the MSP’s client base.
FAQ
Frequently Asked Questions
What is a vCIO, and how is it different from a full-time CIO?
A vCIO (virtual CIO) provides executive-level IT leadership on a flexible, as-needed basis, without the cost of a full-time hire. They offer strategic IT guidance, roadmap creation, vendor management, and budgeting to align technology with business goals, just like a full-time CIO, but tailored to your specific needs. Learn more.
How does the vCIO service benefit my clients as an MSP?
What can I expect from the vCIO during the onboarding process?
What is the recommended timeline for using vCIO services?
What’s next?